""

We noticed you are in United States.

To continue to the MTU website for United States, please continue:

To change your location, please choose your country from the list below:

- Please select -
  • MTU-Global
  • Afghanistan
  • Åland
  • Albania
  • Algeria
  • American Samoa
  • Andorra
  • Angola
  • Anguilla
  • Antarctica
  • Antigua and Barbuda
  • Argentina
  • Armenia
  • Aruba
  • Australia
  • Austria
  • Azerbaijan
  • Bahrain
  • Bangladesh
  • Barbados
  • Belarus
  • Belgium
  • Belize
  • Benin
  • Bermuda
  • Bhutan
  • Bolivia
  • Bonaire, Sint Eustatius and Saba
  • Bosnia and Herzegovina
  • Botswana
  • Bouvet Island
  • Brazil
  • British Indian Ocean Territory
  • British Virgin Islands
  • Brunei
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cambodia
  • Cameroon
  • Canada
  • Cape Verde
  • Cayman Islands
  • Central African Republic
  • Chad
  • Chile
  • China
  • Christmas Island
  • Cocos (Keeling) Islands
  • Colombia
  • Comoros
  • Congo
  • Congo-Brazzaville
  • Cook Islands
  • Costa Rica
  • Côte d’Ivoire
  • Croatia
  • Cuba
  • Curaçao
  • Cyprus
  • Czech Republic
  • Denmark
  • Djibouti
  • Dominica
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Eritrea
  • Estonia
  • Ethiopia
  • Falkland Islands
  • Faroes
  • Fiji
  • Finland
  • France
  • French Guiana
  • French Polynesia
  • French Southern Territories
  • Gabon
  • Gambia
  • Georgia
  • Germany
  • Ghana
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guam
  • Guatemala
  • Guernsey
  • Guinea
  • Guinea-Bissau
  • Guyana
  • Haiti
  • Heard Island and McDonald Islands
  • Honduras
  • Hong Kong SAR of China
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iran
  • Iraq
  • Ireland
  • Isle of Man
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Jersey
  • Jordan
  • Kazakhstan
  • Kenya
  • Kiribati
  • Kuwait
  • Kyrgyzstan
  • Laos
  • Latvia
  • Lebanon
  • Lesotho
  • Liberia
  • Libya
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macao SAR of China
  • Macedonia
  • Madagascar
  • Malawi
  • Malaysia
  • Maldives
  • Mali
  • Malta
  • Marshall Islands
  • Martinique
  • Mauritania
  • Mauritius
  • Mayotte
  • Mexico
  • Micronesia
  • Moldova
  • Monaco
  • Mongolia
  • Montenegro
  • Montserrat
  • Morocco
  • Mozambique
  • Myanmar
  • Namibia
  • Nauru
  • Nepal
  • Netherlands
  • Netherlands Antilles
  • New Caledonia
  • New Zealand
  • Nicaragua
  • Niger
  • Nigeria
  • Niue
  • Norfolk Island
  • North Korea
  • Northern Marianas
  • Norway
  • Oman
  • Pakistan
  • Palau
  • Palestine
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Pitcairn Islands
  • Poland
  • Portugal
  • Puerto Rico
  • Qatar
  • Reunion
  • Romania
  • Russia
  • Rwanda
  • Saint Barthélemy
  • Saint Helena, Ascension and Tristan da Cunha
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Martin
  • Saint Pierre and Miquelon
  • Saint Vincent and the Grenadines
  • Samoa
  • San Marino
  • São Tomé e Príncipe
  • Saudi Arabia
  • Senegal
  • Serbia
  • Serbia and Montenegro
  • Seychelles
  • Sierra Leone
  • Singapore
  • Sint Maarten
  • Slovakia
  • Slovenia
  • Solomon Islands
  • Somalia
  • South Africa
  • South Georgia and the South Sandwich Islands
  • South Korea
  • South Sudan
  • Spain
  • Sri Lanka
  • Sudan
  • Suriname
  • Svalbard
  • Swaziland
  • Sweden
  • Switzerland
  • Syria
  • Taiwan
  • Tajikistan
  • Tanzania
  • Thailand
  • The Bahamas
  • Timor-Leste
  • Togo
  • Tokelau
  • Tonga
  • Trinidad and Tobago
  • Tunisia
  • Turkey
  • Turkmenistan
  • Turks and Caicos Islands
  • Tuvalu
  • Uganda
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • United States
  • United States Minor Outlying Islands
  • Uruguay
  • US Virgin Islands
  • Uzbekistan
  • Vanuatu
  • Vatican City
  • Venezuela
  • Vietnam
  • Wallis and Futuna
  • Western Sahara
  • Yemen
  • Zambia
  • Zimbabwe
- Please select -
  • Brazilian Portuguese
  • Chinese (Simplified)
  • Dutch
  • English
  • French
  • German
  • Hindi
  • Indonesian
  • Italian
  • Japanese
  • Norwegian
  • Polish
  • Russian
  • Spanish
  • Thai
  • Turkish
  • Vietnamese

If you are interested in our generator sets based on diesel or gas engines and gas turbines please visit:
www.mtuonsiteenergy.com

MTU

Mining Service 4.0 – MTU Go! Act and Go! Manage digital tools support global customer service

Apr 09, 2019

  • New customer care and digital solutions as part of global customer service drive
  • Go! products available for mining vehicles

The Rolls-Royce business unit Power Systems is strengthening its activities to expand the digital services for the customers. The Digital Solutions team, established in 2017, is being expanded, and a data and analytics competence center is currently being set up in Munich. Since the beginning of 2018, experts have been working jointly in different time zones at Customer Care Centers for MTU products across five locations - Singapore, Novi (Michigan), Suzhou, Augsburg and Friedrichshafen. They provide 24/7 support to ensure full availability for customer requests operating MTU propulsion systems.

The new Digital Solutions division as well as the new Customer Care Centers are part of the current initiative by the Rolls-Royce business unit Power Systems to transform its global customer service. “We intend to deliver an exceptionally high customer-focused improvement in both our services and our products with our new service and digital strategy,” said Andreas Schell, CEO of Rolls-Royce Power Systems. “The aim of this transformation is to develop into a complete solutions provider to fully support our customers.”

First MTU Go! products for mining vehicles
“We are developing digital products and services that are generating significant customer benefits,” said Jürgen Winterholler, who leads the Digital Solutions division. The first digital tools, MTU Go! Act and MTU Go! Manage, are already available for Series 2000 and Series 4000 engines used in mining vehicles. Connecting up the systems via data loggers will enable both experts and customers to monitor the engines remotely, schedule maintenance work and determine the availability of spare parts, analyse operating data and derive what action is to be recommended to improve the use and operation of products. “Cyber security and data protection have been assigned the highest priority. This is an area where we also benefit from the experience gained in the course of the last 20 years by Rolls-Royce in the aerospace industry,” Winterholler added.

MTU Value Care Agreements secure availability
“As a result of the interaction between our new service agreements, new digital tools and the Customer Care Centers, the customer is provided with a complete peace-of-mind package,” said Matthias Vogel, Executive Vice President Service, Network and Business Development of the Power Systems business unit. “Customers benefit in terms of the reliability, operational efficiency and maximum service life of their propulsion system – we take care of all that to ensure that customers can concentrate on their own core business.” The experts in the Customer Care Centers work fully aligned with the Digital Solutions team. Predictive maintenance work is scheduled to ensure that everything runs smoothly. Maintenance intervals are coordinated and an optimised, transparent cost structure is in place guaranteeing the reliability and availability of engines and systems.


 

The content of the press releases reflects the status as of the respective date of publication. They are not updated. Further developments are therefore not taken into account.

Press Contact

Silke Rockenstein
Spokeswoman Trade Media
+49 7541 90-7740
E-Mail

 
I accept it, close
MTU uses cookies to customize the site to best meet the needs of our visitors. By continuing your visit to the website, you consent to the use of cookies